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Returns & Refunds
Here’s a revised version of your return and refund policy with the email address updated to support@storedemoshop.store:
Dear Customer,
We hope you’re delighted with your order. However, we understand that sometimes you may want to return an item. Before requesting a return, please read the following to ensure a smooth process.
Return & Refund Service
✅ Unshipped Orders:
Returns can be requested unconditionally. Please contact support@storedemoshop.store to cancel your order. You can also log in to your account to cancel the order, and the payment will be automatically refunded.
✅ Shipped Orders:
Returns can be requested unconditionally within 30 days of purchase. The shipping fee may be waived for quality issues or incorrect items sent; otherwise, the customer is responsible for shipping fees. Returned items must be free from human-caused damage affecting resale and should be in new or nearly new condition.
Return & Refund Service will not be provided if:
- ❎ Requested beyond 30 days of purchase.
- ❎ A product returned to us does not include all original accessories, attachments, packaging, or gifts from the original order.
- ❎ Damage is caused by improper installation, operation, or unauthorized use or modification.
Important Notes
- This return policy applies to direct end-user consumers who purchase from our website.
- All items must be returned in their original condition, including packaging. Gifts must also be returned.
- Items damaged due to misuse, mishandling, or abnormal use are not eligible for refund or replacement.
- Customers are responsible for return shipping fees for non-quality-related returns.
- Customers are responsible for any damage or loss during shipping for non-quality-related returns.
- Items must be returned within 7 days after the initial return application.
- Refunds will be processed within 5 business days after we receive the returned items. Refunds will be issued using the original payment method. Processing may take up to 14 days, depending on your financial institution.
- Do not include non-Cool Gadget items in your return package; we are not responsible for sending those back.
- The sender’s address on your package is NOT the return address. Use only the address on the return label we provide.
If you have any questions about making a return or this policy, please email us at support@storedemoshop.store.
Return & Refund Instructions
To request a return and refund, please do so within 30 days of purchase.
Steps:
- Contact us at support@storedemoshop.store to check if you meet return conditions.
- If qualified, customer service will create a return label for you.
- Send the package according to the guidelines.
- We will confirm the product upon receipt.
- You will receive your refund.
FAQs
How do I return a product?
- Contact us at support@storedemoshop.store to determine if you qualify for a return.
- If qualified, customer service will create a return label.
- Send the package as instructed.
- We confirm receipt and process your refund.
Do I have to pay for return shipping?
It depends. The shipping fee may be waived for quality issues or wrong items sent; otherwise, the customer covers the shipping fee.
When will I receive my refund?
Refunds are processed within 5 business days after we receive your returned items.
Can I return an item without its original packaging?
All items must be returned in their original condition, including packaging. Please contact us for details if you no longer have it.
Replacement
To enhance your experience, we offer a replacement service. Contact us at support@storedemoshop.store for assistance.
✅ Unshipped Orders:
Replacement can be requested unconditionally.
✅ Shipped Orders:
Replacement requests must be made within 7 days of receipt, and the item must be free from human damage.
Replacement Service will not be provided if:
- ❎ Requested beyond 7 days of receipt.
- ❎ A product returned for replacement does not include all original accessories or is not in new or like-new condition.
- ❎ Damage is caused by improper installation, operation, or unauthorized modification.
Replacement Instructions:
- Contact us at support@storedemoshop.store to check if you qualify for a replacement.
- If qualified, customer service will create a replacement label.
- Send the package as instructed.
- We confirm receipt and send out the new product.
Support
If you have further questions, don’t hesitate to reach out to us at support@storedemoshop.store. Our dedicated support team aims to respond within two business days.
Feel free to adjust any sections as needed!